Shipping policy

Order Processing

All orders are dispatched from our AU warehouse.

On average, orders containing available-to-ship items are processed and dispatched within 1-2 business days, although this is not guaranteed. Orders containing preorder items will ship as 1 fulfillment once all items are available to ship. More information on preorders is below.

The estimated shipping times that are displayed at checkout are from the point of dispatch. 

Once processed and dispatched, we will provide you with tracking information in our shipping confirmation email. This will be sent at the end of the day on the day that an order was dispatched. 

 

Shipping Methods and Time and cost 

We have a variety of shipping options available at checkout depending on your location. The shipping methods available to you and their respective costs are presented and calculated at checkout. 

As stated above, the estimated shipping times that are displayed at checkout are from the point of dispatch. They are not from point of order creation. 

Please note, when delivery times are given, these are unguaranteed estimates. The vast majority of orders arrive within the given timeframe. For reasons out of our control, sometimes there may be shipping delays. We aim to dispatch orders as fast as we can. From this point, we cannot be held responsible for delays caused by the shipping provider. 

For domestic US orders, we offer On local free shipping austrlia the following shipping methods:

Sendle Express shipping  5-8 business days from dispatched within 1-2 business days